Support
Something broken, a question about your data, or feedback on the product — write to us and a human answers.
For privacy requests, use privacy@joinhumos.com. To report a security issue, use security@joinhumos.com.
Common questions
Is Humos medical advice?
No. Humos gives guidance for performance and general wellness. It is not a medical device and does not diagnose or treat anything. Talk to a qualified healthcare provider before changing medication, supplements, or training, and seek immediate care in an emergency.
What can I connect?
Wearables and devices through our aggregation partner, Apple Health on iOS, and your Google Calendar. You can also upload lab results you already have from your own provider, and Humos will read the biomarker values out of the document. You choose each connection, and you can disconnect any of them at any time from settings.
Do I need a wearable?
No. Humos works with what you give it and is explicit about how confident it is. More signal makes the model sharper, but the plan does not depend on any single device.
How does Humos check interactions?
Every supplement, peptide, and medication is screened against everything else you take before it can reach your plan. That check is a deterministic rule, not an AI judgment. See Security for how that works.
Can I export my data?
Yes. You can export a machine-readable copy of your record from your account settings, at any time, on any plan.
How do I delete my account?
From Settings inside the app. Deletion is immediate and permanent. See the Account deletion page for exactly what is removed and what is retained.
How do I cancel my subscription?
If you subscribed in the iOS app, Apple handles the billing — cancel it in your Apple Account subscription settings. Deleting your Humos account does not cancel Apple billing. If you subscribed directly through us, cancel from your billing settings and it ends at the end of the current period.
What does Humos read from Apple Health?
Only the data types you approve in the Health app, such as sleep, HRV, resting heart rate, activity, and body measurements. Humos writes back only what you log in the app — workouts, water, caffeine, weight, and breathwork. You can change any of it in Settings, Health, Data Access and Devices on your iPhone. HealthKit data is never used for advertising or marketing.
What does Humos do with my Google Calendar?
It reads your primary calendar, read-only, for the next seven days, so your plan fits around real commitments. It never writes to your calendar and never uses that data to train a model. Disconnecting from Settings, Data connections revokes access and deletes the imported events. See the Privacy Policy for the full detail.
How fast do you reply?
A person reads every message. Expect a reply within two business days, and faster for anything involving your data or a broken account.
Still stuck?
Email support@joinhumos.com with what you were doing and what happened. Screenshots help. If it is a bug, it goes straight into our tracker.